Privacy Policy

How we collect, use, and protect your personal information.

Last updated: January 2025

1. How We Collect Information

Card Machine HQ collects personal information when you interact with our website and services. This includes information you provide directly to us and information collected automatically.

We may collect information when you:

  • Fill in an enquiry or application form on our website
  • Contact us by phone, email, or WhatsApp
  • Subscribe to our newsletter or marketing communications
  • Browse our website (via cookies and similar technologies)
  • Engage with us on social media platforms

The types of personal information we collect may include your name, email address, telephone number, business name, business type, current payment provider, and estimated card turnover.

2. How We Use Your Information

We use the information we collect to:

  • Process your enquiry and provide you with a personalised quote for card machine services
  • Communicate with you about our products and services
  • Connect you with our payment processing partner, Dojo, to facilitate your application
  • Improve our website, products, and customer experience
  • Send you marketing communications where you have opted in to receive them
  • Comply with our legal and regulatory obligations

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

  • Dojo (Paymentsense) — our card machine and payment processing partner, to process your application and provide card machine services
  • Service providers — trusted third parties who help us operate our website and business (e.g. hosting, email services)
  • Legal authorities — where required by law, regulation, or legal process

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

4. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:

  • Right of access — request a copy of the personal data we hold about you
  • Right to rectification — request correction of inaccurate or incomplete data
  • Right to erasure — request deletion of your personal data in certain circumstances
  • Right to restrict processing — request that we limit how we use your data
  • Right to data portability — request your data in a structured, machine-readable format
  • Right to object — object to processing of your data for direct marketing purposes
  • Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at Ilda.duka1@paymentsense.com.

5. Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

  • Essential cookies — required for the website to function properly
  • Analytics cookies — help us understand how visitors use our website (e.g. Google Analytics)
  • Marketing cookies — used to deliver relevant advertisements and track campaign performance

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Third Party Links

Our website may contain links to third-party websites, including our partner Dojo and social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.